Tehnical support

The technical department is one of Danemar’s strongest points. We have a team of electronic engineers and service technicians who have trained and attended many specializations courses at the manufacturers.

We provide warranty and repair services out of the warranty. So far we have serviced over 110,000 bill validators and over 125,000 coin acceptors.

The Technical Department offers the following services to the customer:

  • Project development based on customer specifications
  • Identifying technical solutions according to customer requirements non-typical requests
  • Payment system installation and implementation / integration on the customers’ equipment
  • Organizing training for the clients’ employees in order to improve the equipment usage and to implement preventive maintenance
  • Preventive and corrective maintenance of the entire range of equipment offered, in order to maintain their optimal parameters
  • Ensure repairs in 24/48 hours to minimize downtime of the equipment utilizing the payment systems
  • Permanent updating of the firmware payment systems depending on the condition denominations in circulation, eliminate exploitation accepting counterfeits and improving payment systems
  • Modifying the payment systems to be operated on any market where customers want to use them regardless of denominations in circulation

All this is possible due to the continuous efforts to ensure their professional training to the latest news in the field. Programming stations and permanent stock of spare parts available for the work of Service provide quality services

We provide maintenance and repair after the warranty in a very large pool of payment systems, providing high quality services and warranty.

We pride ourselves on our team and our customer-centric focus. Customers come first as we constantly monitor trends in our markets to ensure all products meet your needs and provide a unique beneficial solution to your business. Our team is here to help make your business more efficient and more profitable.

More importantly, we would like to talk to you about how we can help so contact us today to findout how.

 

 

APPLICATION SUPPORT

Development of new project
Installation Equipment
Troubleshooting
Update soft

REQUEST DOCUMENTS

EX:User Guide , Installation Manual , Operator Manual
Tehnical Support